FAQ

All orders will be shipped ground out of Dallas, Texas via UPS or Fedex. If you are located in Texas, orders should arrive within 1-2 business days. If you are located outside of Texas, orders typically take about 3-5 business days to arrive.

We are currently not offering local Dallas pick up.

Because all products are custom, we are unable to offer returns or refunds on any items. If there was a mistake made by us, please let us know and we will reorder the correct items as soon as possible.

After you have placed your order, you may contact us within 24 hours at hello@carlycreativecompany.com to cancel the order and receive a full refund.

We do not offer a-la-carte illustrations, monograms, or day-of details. These services are reserved for those who book custom wedding invitations. Because we believe in creating a cohesive experience for your guests, the most value comes when we work together for all aspects of your wedding stationery.

We recommend booking custom wedding invitations, [x months] prior to your wedding day for local celebrations or [x months] prior to your wedding day for destination weddings. If you’re beginning with save-the-dates, we recommend booking [x months] prior to your date for a local wedding or [x months] prior to your date for a destination wedding. When our timeline allows, we are happy to accommodate rush projects for an additional fee.

Most Carly Creative Co. couples are hosting country-club ballroom weddings, tented affairs, or destination weddings everywhere from Nantucket to Napa and all across the world. We love to live in the lane of soft details and artful elements—and we have a penchant for classic calligraphy, watercolor crests, and luxe letterpress. You can browse the invitations we’ve created here.

We are professionally trained graphic designers who have a honed knowledge of paper types, printing processes, and design programs. We complete all artwork in-house and by-hand rather than hiring out or relying on premade designs. But more importantly than our capabilities is our level of care. We pride ourselves on making the process effortless, fun, and personable—and we tend to make fast-friends with the amazing couples we get to serve!