FAQ

All orders will be shipped ground out of Dallas, Texas via UPS or Fedex. If you are located in Texas, orders should arrive within 1-2 business days to arrive. If you are located outside of Texas, orders typically take about 3-5 business days to arrive.

If you wish to pick up your order in Dallas, you will receive the pick up address after placing your order.

Because all products are custom, we are unable to offer returns or refunds on any items. If there was a mistake made by us, please let us know and we will reorder the correct items as soon as possible.

After you have placed your order, you may contact us within 24 hours at hello@carlycreativecompany.com to cancel the order and receive a full refund.